Introducing buy now, pay later with Shop Pay

Cart 0

Shipping policy

Shipping is done at the discretion of Brand New Engines, Inc. All items will be shipped either FedEx, UPS USPS, or by a freight carrier of our choice to the lower 48 United States. Some small packages may be shipped using UPS Sure Post or FedEx SmartPost and may be delivered by USPS. We do not ship items to a PO address or to a PO box.  After shipping, we will provide a tracking number for all packages shipped. 

All estimated delivery times are pending the ability of the shipping company to deliver. These estimated delivery times do not account for weather delays imposed by the shipping company that hinder the ability to deliver in your area. The total delivered price will be shown on the view cart page and before any financial or personal information is collected.

EXPRESS SHIPPING

Some items are eligible to add Express shipping (1-2 business day transit) at the time of checkout. When you choose Express at checkout your order will ship out the same day if all of the following criteria is met:

  1. Your order is placed before 2 pm CST
  2. Your order is placed on a business day (Mon-Fri and a non-shipping holiday)
  3. Your order passes fraud check before the end of the shipping day (4pm CST) 

Express orders placed after 2 pm CST may ship out the next business day. The only way to guarantee same day shipping is to place the order by 2 pm CST.

For multi item orders that have a mix of express and non-express items, the express item will ship out with non-express shipping. You may place multiple orders to achieve the desired shipping speed of multi order items. 

All estimated delivery times are pending the ability of the shipping company to deliver. These estimated delivery times do not account for weather delays imposed by the shipping company that hinder the ability to deliver in your area. Also these estimated delivery times may not be able to factor in added time needed to deliver to remote areas with limited or delayed road access.


SHIPPING DAMAGE
Please contact us at damage@brandnewengines.com within 24 hours of receiving your order if there is any shipping damage. We will reply to you promptly with help in sending replacement parts or returning an item. Any damages caused by shipping will be investigated by the shipping company. You MUST keep all of the packaging and packing materials so the shipping company can inspect the package.

We will file shipping claim after being contacted, with you as the recipient of the claim for damaged item reimbursement.

FREE SHIPPING
All items listed on Brand New Tools are IN STOCK with a FREE SHIPPING option and will ship out the next business day. Transit time may will depend on you location but will generally be 3-8 business days after shipment.

TRUCK FREIGHT SHIPMENTS
All Truck Freight Deliveries (extra heavy items over 150lbs).  

Freight shipping is curbside service to your address where the driver can safely unload. You may add on liftgate service when you add your oversized item to cart. Liftgate service is a curbside service and uses a special trailer that lowers your item to the ground if you do not have a dock or forklift to safely unload the shipment. 

The freight carrier will attempt to call or send a text message to you using the phone number left at checkout for notification before delivery. Please make sure that this number is answered, valid, and in service. The freight company may not be able to deliver the merchandise without being able to contact you. The shipping company and Brand New Engines will make several attempts to contact you. If after several attempts to contact you are not successful the freight company may be forced to have the merchandise returned to us and the transportation costs would be deducted from your refund. 

Shipping inspection and delivery signature are required. Any shipping damages must be declared to carrier prior to signing for delivery. Signing typically means accepting the condition. If you have any concerns about the condition of the shipment, notate on the delivery and accept and then contact Brand New Tools within 24 hours after delivery. If damage is not noted at the time of delivery, Brand New Tools cannot file a damage claim and we, nor the shipping carrier can be held liable.