Contact Us

COVID-19 (coronavirus)

Learn how Brand New Tools is proactively responding

Please use one of the forms below to contact us for customer service or general comments and questions you may have and in regards to shipping and order fulfillment.

If your inquiry is product or warranty related, please scroll down to the "Manufacturer Contact" section where you can contact the manufacturer directly as they make, support and provide the warranty on the items you purchase.

To keep our workplace and community safe we have reduced staffing and limited visits to our office by appointment only. We will respond to your phone calls, messages and submitted forms as quickly as possible. We apologize in advance for any delay that may occur. 


BNT - Customer Service


Use this form if you want to cancel an order, return a new item, you received an incorrect or damaged item, or for updated tracking information. 


BNT - Comments And Questions


Use this form if you have a comment or question on availability of a product that we do or do not have and any other question regarding BNT.


Please use the following manufacturer contact information regarding product service and warranty after your order has shipped. You may also refer to the manufacturer supplied paperwork that came with your order. 

DeWALT 800.433.9258 Service Warranty
Black+Decker 800.231.9786 Service Support
Makita 800.462.5482 Service Warranty
Porter Cable 888.848.5175 Service Warranty



Customer Service Number: 563.275.6235

Fax Number: 509.562.8433

Email Address:

Address for letters, envelopes: 
Brand New Engines, Inc. 
PO Box 472
Tipton, Iowa 52772