Shipping Policy


All items will be shipped either FedEx, UPS or USPS to the lower 48 United States. We can not ship items to a PO address or to a PO box. We will provide a tracking number for all items. Items listed with free shipping are shipped with FedEx ground service, UPS ground service or USPS and only to the 48 continental United States. Some small packages may be shipped using UPS Sure Post or FedEx SmartPost and may be delivered by USPS.

All estimated delivery times are pending the ability of the shipping company to deliver. These estimated delivery times do not account for weather delays imposed by the shipping company that hinder the ability to deliver in your area. Also these estimated delivery times may not be able to factor in added time needed to deliver to remote areas with limited or delayed road access. The total delivered price will be shown on the view cart page and before any financial or personal information is collected.  

Shipping is done at the discretion of Brand New Tools.

 

EXPRESS SHIPPING

Some items are eligible to add Express shipping (1-2 business day transit) at the time of checkout. When you choose Express at checkout your order will ship out the same day if all of the following criteria is met:

  1. Your order is placed before 2 pm CST
  2. Your order is placed on a business day (Mon-Fri and a non-holiday)
  3. Your order passes fraud check before the end of the shipping day (4pm CST) 

Express orders placed after 2 pm will ship out the next business day.

In the unlikely event that we fail to ship your Express shipment on time and your order has met all the criteria above, your order will be refunded the Express shipping charge. If the shipping carrier fails to deliver the order within 1-2 business days, we can not issue a refund for the Express charge. 

All estimated delivery times are pending the ability of the shipping company to deliver. These estimated delivery times do not account for weather delays imposed by the shipping company that hinder the ability to deliver in your area. Also these estimated delivery times may not be able to factor in added time needed to deliver to remote areas with limited or delayed road access.

 

SHIPPING DAMAGE 

Please contact us within 24 hours of receiving your order if there is any shipping damage. We will reply to you promptly with help in sending replacement parts or returning an item. Any damages caused by shipping will be investigated by the shipping company. You MUST keep all of the packaging and packing materials so the shipping company can inspect the package.

We will file shipping claim after being contacted, with you as the recipient of the claim for damaged item reimbursement. 

 

LOST PACKAGES 

Please contact us after 24 hours of the expected delivery date. Many times carriers will mark the item as delivered and it will arrive the next delivery day. Carriers mandate that lost package claims can not be filed for 24 hours after the item shows as delivered. After 24 hours has passed, we will contact the carrier and open up a lost package claim with the carrier on your behalf. Typically the carrier will take between 7-10 days to make a decision on the claim. 

 

FREE SHIPPING

All items listed on Brand New Tools are IN STOCK with a FREE SHIPPING option and will ship out the next business day. Transit time may will depend on you location but will generally be 3-5 business days after shipment.