Return Policy

Eligible returns must have a return merchandise authorization (RMA) number and returned in the original packaging.

  • An authorized RMA must be issued by Brand New Tools within 30 days of delivery before an eligible item may be returned.
  • No returns will be accepted without an RMA.

All authorized returns may be charged a 10% restocking fee to cover inspection, testing, repackaging, cleaning, etc. For all returns, the customer will be responsible for both the original outbound and return shipping charges. On returned items listed with Free Shipping, customers will be deducted the actual outbound shipping cost from their refund.

Only unused and unopened items (if the item is in retail packaging) may be returned. If the item returned is severely used, not the same item as originally shipped, or missing a significant amount of parts, Brand New Tools may refuse the returned item or charge up to a 50% restocking fee.

All website orders must agree to this policy before an order is placed.

All mail orders, fax orders and phone orders are assumed that the customer has read and agreed on the above written policies..

 

ORDER CANCELLATION 
Order cancellations must take place within 1 hour of purchase by filling out and returning the customer service form An order that has been shipped, or has a tracking number created cannot be cancelled. If you refuse an order which has been shipped, you will be responsible for both the outbound, return and any express related shipping costs.

 

WARRANTY

All of our products are from a manufacturers authorized distributor or direct from the manufacturer.

The manufacturer of the product you are purchasing carries the warranty for all items. Please contact the manufacturer which has staffed personnel to assist you in answering questions or obtaining replacement parts. The manufacturer will direct you to their local authorized factory service center where they will inspect the equipment for defects, and will repair or replace anything that is found to be a manufacturers defect and cover it under the product warranty at no charge to you. All warranty work must be done by an authorized warranty dealer as directed by the manufacturer.

Brand New Tools is an authorized sales dealer for all items we sell. If warranty work is needed, please contact the manufacturer of the product. The buyer is responsible for all costs associated with warranty work, including shipping or transportation to a service center.

Items that are factory reconditioned are always reconditioned by the manufacturer.